Our warranty and complaints procedure has been optimized to make it as easy as possible for you.
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months after the defect has been confirmed. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints It can always happen that something does not go quite as planned. For example, a damaged product on arrival or a product that is delivered too late. We recommend that you first notify us of any complaints or questions by emailing [email protected] or calling +31 (0)180 750 443. If this does not lead to a solution, it is possible to resolve your dispute. to register for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
For questions about the warranty and complaints, you can contact us at any time. Click here for our contact details.